I enjoy team work and wish to show my value as a hard and trustworthy worker to my employees. I want to learn additional professional skills.

Hardworking, responsible and reliable: I am able to work well under pressure and always ready to take responsibility for my actions and learn from my mistakes.

Honest, trustworthy and dependable: Honest towards my clients, managers and coworkers. Always have the positive attitude even in critical situations.

Self-confident and enthusiastic: Always have the confidence in work, always motivated and believe in achieving my goal even through hardships.

Education:

John Abbott College: Fall 2014 – Spring 2017 DEC: Graphic & Web Design

Skills:

Clear Communication Skills

Time Management Skills

Patience

Attentiveness

Knowledge of the product

Ability to use positive language

Proficient with Microsoft Word, PowerPoint, Excel and Access Adobe Creative Cloud software knowledge (Illustrator, InDesign, Photoshop, Dreamweaver, Flash, etc.)

Knowledge of HTML5 & CSS3

Languages:

English Fluently Spoken & Written

French Fluently Spoken & Written

Work Experience:

Sales & Customer Service Agent at ALDO Head Office

October 2015 - Present

Job description:

• Attracting potential customers by answering product and service questions; suggesting information about other products and services.

• Advising customers about promotions.

• Placing orders for customers.

• Opening new profiles for the customer by recording account information.

• Maintaining customer records by updating profile information.

• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.

• Tracking packages and checking up on the orders.

July 2016 - Ongoing

Promoted to provide customer service via Emails and Live Agent Chat.

August 2016 - Ongoing

Promoted to Social Media Customer Service Agent.

Take care of social media through Facebook, Instagram and Twitter accounts of ALDO Shoes, Call It Spring and GLOBO Shoes.